Archive for the history Category

Sure, I can help you out

| March 18th, 2009

Today I was in the midst of working on deploying an Crapple Software Update Server (SUS if you really need me to tell you that), along with setting up an Crapple Task Server and, oh, just so Microsloth doesn’t feel left out, adding a 2008 Server to use as a domain controller to our VM environment.  Needless to say, it was a pretty busy day, especially up to the point when I got this phone call.

Ignorant Junior Techie (IJT):  “I need help with a bunch of computers in my area.”

Me:  “What’s going on?”

IJT: “Well, I want them all to go to the same homepage in Foxfire [sic].  Is there an easy way for me to do this without touching each one at a time?”

Me: “Well, we might be able to deploy a group policy with a script that would automagically set the homepage but I’m a little busy today so I really can’t get to it before next week.”

IJT: “That’s unacceptable.  I need it done today.  Thousands of people are depending on this!!”

Me:  “How many computers are we talking about?”

IJT: “Ummm…[meekly]…10?  Is this something I can do myself?”

Me: “You want me to spend an hour or two working on a group policy to automatically set the homepage for 10 computers so that ‘thousands’ of users will have consistent access?”

IJT: “Ummmm….well, I guess it can wait.”

Me: “Sure it can.  I’ll get back to you *next month.*”

IJT: “Next mo…….”

:::click:::

(Damn VoIP.  It’s never reliable when you “need” it to be.)

Finally…

| January 27th, 2009

faxmachine-officespaceWe have arrived. Those of us who are underappreciated, underpaid, overworked and expected to fix anything from 20-year-old Executone PBX systems to Sun SPARC Enterprise M9000 servers (at the same time, mind you) may rest in peace (are we dead??) knowing this is a place of anonymous solitude where we may share our stories of IT support chagrin and laugh and feel each others’ pain.

So, feel free to submit a grump to us. If we like (and we probably will) we’ll gladly add it to the site, anonymously or not (your choice!)