“I Have Eight Bosses, Bob”…
February 4th, 2010
Most of us know the drill when it comes to the number of bosses in a “big business” arena (even for those of us working for organizations that try to *act* like they’re “big business”). They treat us like something out of Office Space, with multiple bosses and “pee-on’s” to answer to. When you work in I.T., EVERYONE is your boss, even those who expect us to change the toilet paper too. We all have our turns of this, i.e. when a beehive of people attack you at the same time, leaving you writhing on the floor and trying to defend yourself. Today was my turn.
I put out an email first thing in the morning that said we were gonna upgrade our printer server at 4pm today. Most of everyone was cool with it, however, one “princess” (we have our share of those) simply wasn’t. So she cried and moaned to the business manager until he called me on the phone and said that 4pm wouldn’t work and that he had put out a memo previously that said any type of maintenance would be performed after 6pm. Well, #1, this is the BUSINESS MANAGER and NOT the I.T. Department Head (who, just happened to not be around today so guess who’s the department head today? Yup, you guessed it.) and #2, the guy doesn’t have a clue that, sub #1, our working hours are from 8am to 4:30pm because, sub-sub #1, we don’t have a 24/7 I.T. shop like most “real companies” and #2, I’m sorry but I’d like to pick up my own bread and milk before the blizzard chaos hits us tomorrow and #3, I’m already schedule to work at 7pm this evening in another department anyway. Needless to say, he, of course, shared with me a story of when “he was in I.T.” (funny how he’s already shared this story numerous times of how he spent exactly six months in the IT department about 30 years ago working on a help desk; ummmm, big difference, guy.) Needless to say, I decided to cancel the upgrade altogether until we “officially meet” and determine our work schedule. I guess this means that I’ll be expected to work from 8am to 4:30pm and then do system updates at 6pm and then work in the other department at 7pm. Ummm, no, sorry; ain’t gonna do that.
Here’s the kicker: the business manager tells me one thing then the I.T. department head (who actually has NEVER worked in I.T….ever; go figure) tells me another. And, now, I’m supposed to work around the princess who just happens to want everything available 24/7 “just in case.” Here’s my overall response:
“Absolutely, we can do system upgrades at 1am but since they’ll most likely impact users, I’ll need to perform some end-user testing with some…well…end-users. That being said, I’d like a representative from each department standing by to test the updates out and confirm that they’re successful. I’ll choose who I’d like to assist me as the most adept and helpful individuals who will be able to provide me with superior input and feedback. My first choice is….yeah….the Princess…”
I win!
annoyed
