Sure, we’ll fix that website for you…
February 27th, 2009
I especially enjoy receiving emails about issues we have completely nothing to do with yet we’re told we need to fix them. Granted, most endusers are just too braindead to even realize that just because something plugs into the wall whether it’s a data connection or even to an electrical outlet, they assume it MUST be related to technology, therefore, it must be OUR problem. What I especially enjoy, however, is when a “junior IT tech” assumes that anything technical is OUR problem. C’mon, moron; you’re supposed to be on OUR side.
That being said, I was emailed the following:
I need access to this website. http://www.imadouchbag.com [not really, but you know...]
Our system doesn’t block it but the site doesn’t load quickly and rarely with all its parts visible. I need the site to load quickly and completely because I am responsible for introducing it to all the employees, how to use their user names and enter their passwords. Is our system hindering access to this site?
Ummm, yeah, okay. I’ll get right on contacting the website developers and telling them that THEIR site has to load quickly because, I’m sure, they want all their site’s visitors to have a crappy experience with slow downloads and convoluted processes.
Actually, what I found out is that the website uses caching servers (many larger sites do now, of course) and that our firewall had a problem with the caching servers. I mentioned this to the junior tech who immediately responded “should I ask them to stop using those servers?”
True story.
:::sigh:::
